SHOPPING ASSISTANCE

 

If your credit card does not work overseas you can use our "Shopping Assistance" service. 

The cost of this service is 7% of purchase price or min $2 per transaction.

Once you pay our invoice, we will buy requested item and register it in your account. Our shopping Assistant is available at any time to answer all your questions. 

 

How does it work?

1
Pick a product
Pick a product at the U.S. online store
2
Register
Register at my.meest.us and get a personal account
3
Create a request
Provide all necessary information about the product you wish to buy
4
Pay for your order
Pay the invoice
5
Receive confirmation
Upon receipt of the product, tracking number will be registered in your account
6
Order to ship
Create a shipment in your my.meest.us account
7
Receive goods
You can receive your goods at any Meest-Express office in Ukraine, or the goods will be delivered at the address you provided

Shopping Assistance

Fill out Shopping Assistance Form and press “Create”

In order to create request
login or sign up

Price
QTY
Delivery in the USA
Subtotal

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Catalog of stores View

Frequently Asked Questions

  • Where to look for goods?

    You can order our shopping assistance service to buy from several hundred online stores in the USA. Our stores’ catalog can be used to find the most popular online stores in the United States.

  • How to order shopping assistance service?

    In order to use our shopping assistance service, you need to register online at my.meest.us  and create a request for goods you want to buy.

  • How to submit a request for a purchase?

    Create a request for shopping assistance. Please, provide us with detailed information about the product you want us to buy for you and click “Create”

    Our shopping assistant will process your request and issue an invoice. Having received your payment, we will buy requested goods and register them in your online account.

    You will receive all updates regarding your order by e-mail from the moment we receive your request for the purchase

  • Do I have to fill in all the fields in the request for shopping assistance?

    You need to fill out all required fields, such as name of the goods, link to the website with goods description (color, size and technical characteristics), price and quantity. The rest of the fields, including weight and delivery cost, can be left blank (if no information is available).

  • Can I use a promo code?

    Yes. Promo code needs to be typed in comments section. Promo code cannot be associated with your account or e-mail, such as promo codes for signing up, first order or bonus promo codes.

  • What value of the goods should I declare, if I intend to use a promo code?

    You should declare final value, after all discounts, promo codes or rebates.

  • How to pay for my order?

    Our shopping assistants will process your request and issue an invoice. You can make a payment through your account at  my.meest.us using Visa and MasterCard.

    The cost of this service is 7% of purchase price or min $2 per transaction.

    Having received your payment, we will buy requested goods and register them in your online account, and you will be able to order its’ delivery form the USA to your final destination.

    Our shopping assistant will work with you through entire process and will be able to answer all your questions. If for some reason we will not be able to buy requested goods your funds will be returned. Refund can take from 3 to 7 business days.

  • In what currency will I be billed?

    You will be billed in U.S. dollars.

  • Can I pay my bill with a card in other than U.S. dollars currency?

    Yes. Amount in U.S. dollars will be converted to your local currency according to your bank tariffs. You can pay your bill with any MasterCard or Visa card.

  • Where can I find an invoice for purchase through “Shopping Assistance”?

    All invoices will be posted in your personal account in “Shopping assistance” section. Please press “View Invoice” to review it. Also, it can be found in “Payments” section.

  • How will I know that goods were purchased on my behalf?

    Status of your order will be changed from “Paid” to “Ordered” in your personal account.

  • How to check the status of my order?

    You will receive notifications with updates on your order by e-mail.

    Our shopping assistant will register goods in your account and upon arrival to our warehouse they will be reflected in your account so you can create request for shipping them out of the United States. 

  • How will I know that my order was already shipped by the store?

    Our shopping assistant representative will register tracking number in your personal account on my.meest.us. Using that tracking number, you will be able to track a movement of your order within the U.S.

  • How to check whether my order was delivered to the warehouse?

    You will receive an e-mail, and status of your order will get change to “Complete”.

  • Why my order in not reflected in my account immediate after status “Delivered” is posted on the U.S. carrier website?

    All orders come to a different address that is used only for shopping assistance purposes. After that, they are transferred to our main warehouse in Port Reading, NJ. Those orders are delivered twice a week, on Tuesdays and Fridays. Within next 8 business hours from the moment we received your order at our main warehouse, they are scanned, and status on your account is changed accordingly.

  • How to order shipment of your goods from the United States?

    After we receive ordered goods at our warehouse, you have a choice to have the goods shipped to you immediately without consolidation or have them combined  with your other goods.

    More details can be found here https://my.meest.us/en/faq

    1.1 Before you order a shipment, you need to add recipient’s contact information. Go to my.meest.us, choose “Edit Account” – Add home delivery or Delivery to the branch. Then fill up required fields and press “Save changes”. Than you will need to confirm all changes made. Please press send confirmation to your e-mail address and go to your e-mail account inbox. Look for e-mail from Meest America, open it and press “Confirm”. All changes will be reflected in your account immediately. You will always have an option to choose delivery address among those registered in your account.

    1.2 Next, please press “Create shipment” and chose all orders you would like us to ship and payment methods and press “Create”. Review all information provided, and if there are no changes to be made, please, press “Send request”. After this point no more changes can be done.

    1.3 After we pack and process your request, an invoice will be generated. Please pay your invoice on time in order to avoid delays.
     

  • How to receive goods?

    Tracking system is available online on our websites www.meest.us, www.t.meest-group.com, www.my.meest.us by valid CV number.

    You can receive goods at any Meest-Express  office or at the address provided.

    To obtain delivery information in Ukraine, please call our customer service in Ukraine:

    (050) 432 77 07, (067) 432 77 07
    Mon-Fri: 8:00am - 8:00pm; Sat: 9:00am - 4:00pm

  • What to do if I received a wrong order?

    Please take a picture of this order first. In your personal account on my.meest.us go to “Customer Service” section and create a ticket. We will process your ticket and provide with official response.

  • What responsibility does Meest-America have regarding Shopping Assistance service?

    In order to avoid any misunderstanding, you can order photo of goods when we receive your order at our warehouse. Please be informed, if you submit request for shipping of those goods no further actions of complain will be taken to consideration.

    If a mistake was done by our shopping assistant representative – we will refund your order and pay back delivery cost or buy new а product.

    If a mistake was made by a store – it will be handled according to the store return policy. Please read carefully stores rules and refund policy section.

FAST. RELIABLE. AFFORDABLE.

Register and use shopping assistance service from Meest America now