• How to use "Shopping Assistance" service?

    If your credit card does not work overseas you can use our "Shopping Assistance" service. After you register on our web-site my.meest.us, select "Shopping Assistance" option from your dashboard. On the "Shopping services" tab, you will be able to provide us with information about items you want us to buy for you. The following characteristics are required: item description, direct link, quantity, size, and color (if any). Make sure to press "Create" button. Within a few minutes we will process your request. The cost of this service is 7% of purchase price or min $2 per transaction. Once you pay our invoice, we will buy requested item and register it in your account. Our shopping Assistant is available at any time to answer all your questions. 

  • How to deliver goods from U.S. online stores? Our addresses.

    Register on our web-site my.meest.us, and the system will generate your personal client ID number. Video instruction is available here. When you buy goods online, please address them (ship to: or delivery address:) to our warehouse. Make sure you provide the store with all the needed information according to the sample below:

    First and Last name
    600 Markley Street, suite (your client ID)
    Port Reading, NJ 07064
    732-634-1517

    Or have  your goods shipped to our warehouse in a tax-free state - Delaware:

    First and Last name
    460 Copper Drive, suite (your client ID)
    ​Newport, DE 19804
    732-634-1517

  • What is the differance between delivery to New Jersey or Delaware?

    You can avoid paying sales tax by sending purchased goods to Delaware where sales tax is not charged unlike in New Jersey. Delivery cost from Delaware to our main warehouse in New Jersey is only $1 per tracking number. Your tracking number will appear in your account after the goods are delivered to our main warehouse in New Jersey within 1 - 2  business days. 

  • What to do after you have made an online purchase?

    Immediately after receiving the tracking number from a seller, you will need to enter it in our system. This will expedite delivery of goods to you. All tracking numbers will appear in your account no later than 8 working hours upon their arrival to our main warehouse in New Jersey. We will notify you by e-mail that your package was received, registered, and ready for the next step. 

  • How to propertly declare goods for international shipping?

    In order to expedite customs processing, it is necessary to provide a full description of the items shipped. In the field "Goods category", please select an appropriate category from the list, provide the name and quantity of the items shipped. In case of electronics, please provide the brand and the model.  

  • What to do if I do not have a tracking number?

    If the seller did not provide you with a tracking number or shipped your item using service that does not provide any tracking details we will generate our internal tracking number (if your client ID number is listed on a box).

    For example:
    * Letters and small packages will have a number which starts with letter "L" - L1161191303;
    * Bigger packages will have a number which starts with letter "P" - L1161191303;

  • How long can merchandise be stored in your warehouse?

    We store your merchandise free of charge up to 28 days. Starting from the 29th day, you will be charged $1 per day for each tracking number for packages up to 30kg. Storage of bigger packages may cost more. We will store your goods up to two months (61 days) from the day they were delivered to our warehouse. If you do not claim your merchandise within 61 days it can be utilized. Storage of the parcel already packed by our employees according to your  individual instructions, but not paid for, will cost $2 per day starting on the 6th day from the day an invoice was issued. 

     

  • What is merchandise consolidation and how it works?

    You can order shipping of several orders from differents stores in one box. All of the orders can be packed in one box. This will help reduce the dimensional weight substantially and save on delivery cost. The cost of this service depends on the quantity and size of goods to be consolidated into one parcel.

    1 tracking number   -  free of charge, if you choose "Ship without consolidation" 
    1 tracking number   + $ 2.00 *
    2 tracking numbers + $ 3.00
    5 tracking numbers + $ 4.00
    6 tracking numbers + $ 5.00

    * If you do not need to consolidate items, select the option - "Ship without consolidation" to avoid paying $2 for shelving in the warehouse

  • How does the service "Ship without consolidation" work? What are its advantages?

    If you do not need to consolidate several orders, this service is designed just for you. It allows you to send the merchandise immediately, on the same day it was delivered to our warehouse or on the day of the next shipment to your country of destination. Choose "Ship without consolidation" service, and you will not have to pay $2 shelving fee.

  • How to order merchandise verification or photo?

    You can order verification of goods from your account. When you log in to your account, you will see the "Additional Services" button near each tracking number. Press that button and select additional service you wish to order. Once your request is processed, you will see the result by the tracking number verification of which you have requested.

  • What additional services can I get?

    $5 - Photo of merchandise
    $3 - Verification of the weight and sender
    $10 - Merchandise performance testing
    $3 - Return of the merchandise to the store (up to 3kg)
    $5 - Return of the merchandise to the store (from 3 kg)
    $4 - Division of the merchandise into several parcels (cost per division)
    $3 - Wrapping with special protective film
    $20 - Repackaging of the packed parcel
    $2- $5 - New box (price depends on size)

    * Price for individual packaging is calculated after studying of the instruction. 

  • Can I insure my parcel?

    Each parcel is automatically insured for the amount of $60. If you would like to insure the package for a different amount, the cost of such service would be 2.5% of the insured value.

  • What weight is taken into account in determining delivery cost, physical or dimensional?

    Delivery cost is calculated based on physical and dimensional weight, whichever is greater. Dimensional weight for international shipping is determined according to the following formula:

    Length (inc) x Hight (inc) x Width (inc) / 139 = wieght in Pounds (lbs)
    Length (cm) x Hight (cm) x Width (cm) / 5000 = wieght in Kilograms (kg)

     

  • I cannot pay for my order, error message appears. What does this mean?

    "Тransaction was rejected by gateway" - you have entered incorrect personal information or incorect debit/credit card number. Please, make sure that all required information is entered in the right fields. 

    "Decline" - there are no sufficient funds on your debit/credit card or your bank is blocking the transaction.

    "Тransaction not allowed" - bank is blocking this transaction. Remember, not all debit/credit cards are suitable for international transactions. Ask your bank for more information. 

  • Can I pay upon delivery?

    At this time, this option exists for deliveries in Ukraine, Uzbekistan and Kyrgyzstan. To order this service, you will need to select this option when placing a shipping order.

  • What are customs limits on import to the USA?

    If you are buying goods outside of the United States of America, they may be subject to import tax if the value of your merchandise exceeds $800. 

  • How to order delivery to Meest local office in Ukraine?

     When you are placing your shipping order, you will be able to select one of the delivery addresses (those that you have entered into your account) or delivery to our local office of your choice. For that, you will need to log in to your account and select "Edit account - Add address to the branch" from the menu. Then, the map will appear and you will need to choose the office. Please, make sure to press "Save ". 

  • What items are prohibited for international shipping?

    Meest-America’s customers are solely liable for providing all the information required by United States' laws and regulations, international laws and regualtion, including information on the value of the merchandise, and for maintaining all records as required under law. Civil or criminal penalties may be imposed by the U.S. Government or by the government of your country of destidation for making false or fraudulent statements with respect to this information.

    Meest-America will not ship the following prohibited items in international packages: 

    • Firearms, signal guns, air guns, gas arms, ammunition, cold steel arms (including throwing weapons), electric shock devices and spark gaps, as well as major parts of a firearm;
    • Narcotics of any origin, psychotropic substances; 
    • Radioactive substances; 
    • Gunpowder, explosive, corrosive, flammable, and other hazardous substances; 
    • Drugs, food supplements, vitamins; 
    • Animals and plants; 
    • Food, alcoholic beverages, cigarettes 
    • Human remains and organs; 
    • Antiques; 
    • Jewelry, precious metals, and stones; 
    • Works of art; 
    • Cash and cash instruments in any form: money orders, checks, vouchers, securities, bonds, coupons, promotions, credit cards; 
    • Postage stamps; 
    • Products and publication of obscene content, pornography of any kind; 
    • Items prohibited by the World Association of Transport. 
    • Items which require export licensing by the State Department or Commerce Department must be accompanied by  a license
    • Items that may pose a risk to workers, transporting parcels, soil or damage other items and equipment by their nature or packaging. 


    Additional restrictions for packages shipped on airplanes:

    • Bengal lights and fireworks 
    • Gases in any package, including pepper and tear gases; 
    • Flammable liquids, perfumes, colognes, nail polishes, etc.; 
    • Any fuel and empty containers from it; 
    • All paints and its solvents; 
    • Radioactive materials; 
    • Corrosion inhibitors; 
    • Pipe cleaners; 
    • Oxygen-rich substances; 
    • Containers with aerosols; 
    • Cylinders for scuba diving; 
    • Tanks for propane; 
    • CO2 tanks; 
    • Arms and ammunition; 
    • Gunpowder; 
    • Dry ice; 
    • A tool that runs on fuel; 
    • Lighters and its filling; 
    • Matches; 
    • Rechargeable batteries, power supplies, batteries; 
    • Alcohol-based agents, perfumes, nail polishes and hair; 
    • Alcoholic beverages; 
    • Absorbers and other used spare parts or containing lubricating fluids and materials.
    • Any goods that are under export control by the U.S. government can be shipped only if they are licensed by the U.S. Department of Commerce.