FAQ MEEST AMERICA INC. - Reliable & timely door to door delivery
  • Where to look for goods?

    You can make a purchase at any U.S. online store. We deliver any goods that are not prohibited for export in the United States and import in the countries of destination.

    Please, read carefully the list of prohibited items for international shipping. Also, we would like to bring to your attention that some products can be shipped by sea but not by air.

    We created the catalog for you of the most popular U.S online stores. 

  • How is dimensional weight calculated

    The dimensional weight will be included in the shipping rate if the dimensional weight exceeds the physical weight by more than 3 times. The calculation of the total cost will be as follows:

    For air shipments: (actual weight * shipping rate) + 2 * (dimensional weight – actual weight)

    For sea shipments: (actual weight * shipping rate) + Difference (dimensional weight – actual weight)

    The dimensional weight won't be charged if your shipment weight less then 2 kg.

  • Where to find discounted products and sales in online stores?

    Please go to Sales or Clearance section on the particular website. We also recommend searching for discounts online. Lots of websites provide link and helpful information on discounts and special promotions. You can ask about special promotion using chat communication channel on stores website.

    Please visit our blog and follow us on social media for special prices and deals.

  • Where to start shopping?

    First of all, register on www.my.meest.us. After registration, you will receive access to your online account. Shopping online, please put our address as a shipping address for your order during the checkout process. Make sure to put your personal account number on it as well. Then you can pay for your order.


  • How to use "Shopping Assistance" service?

    If your credit card does not work overseas you can use our "Shopping Assistance" service. After you register on our web-site my.meest.us, select "Shopping Assistance" option from your dashboard. On the "Shopping services" tab, you will be able to provide us with information about items you want us to buy for you. The following characteristics are required: item description, direct link, quantity, size, and color (if any). Make sure to press "Create" button. Within a few minutes we will process your request. The cost of this service is 10% of purchase price or min $2 per transaction. Once you pay our invoice, we will buy requested item and register it in your account. Our shopping Assistant is available at any time to answer all your questions. 

  • Why do you need to have an address in the USA?

    In most cases U.S online stores do not offer international delivery or its cost is very high. That is why, we offer to use our address as a delivery address for your orders. You can shop in the United States with no limits. All your orders will be reflected in your personal account on the same day they are delivered.

  • How to deliver goods from U.S. online stores?

    Register on our web-site my.meest.us, and the system will generate your personal client ID number. When you buy goods online, please address them (ship to: or delivery address:) to our warehouse.

  • What is the differance between delivery to New Jersey or Delaware?

    You can avoid paying sales tax by sending purchased goods to Delaware where sales tax is not charged unlike in New Jersey. Delivery cost from Delaware to our main warehouse in New Jersey is only $1 per tracking number. Your tracking number will appear in your account after the goods are delivered to our main warehouse in New Jersey within 1 - 2  business days. 

  • How to pay at U.S. online store?

    You add goods to your shopping cart and proceed to check out, provide your full name, shipping address (our warehouse address), and your client ID number. Then, you provide your credit card information. After you click submit, money will be withdrawn from your account and goods will be send to the shipping address. Processing time may take up to a few days.

    You can use Visa or MasterCard to make a payment. Many U.S. stores accept payments via PayPal as well.

    If you need to get instructions on how to make a payment at any online store please contact our customer service for assistance. 

  • How to shop at U.S. online stores with a VPN? 

    When using a VPN, you are assigned a virtual IP address. This enables you to shop as though you access the store from the United States while in your home country. 


    How to install a VPN?

    1. Go to the Google Store in Google Chrome and type the desired extension name in the search bar.

    2. Locate your preferred VPN proxy service in displayed search results and click the Install button.

    3. After installation, select the USA from the pop-up menu and go to your chosen online store.


    Which VPN proxy should I install?

    Hotspot Shield
    ZenMate VPN


  • How to create a ticket?

    From your personal account on my.meest.us go to HELP section – press TICKETS - CREATE TICKET. Choose a question type and press SAVE button.  Our customer support team will process you ticket, follow up and monitor the results of your request.

  • What to do after you have made an online purchase?

    Immediately after receiving a tracking number from a seller, please enter it into your account. This will expedite delivery of goods to you.  All tracking numbers for your packages will appear in your account no later than 8 working hours upon their delivery to our main warehouse in New Jersey. We will notify you by e-mail about the delivery of your package to our warehouse. There is $0.25 charge for registering a tracking number of a package delivered to Meest warehouse and not entered in your account.

    Please, create a request for shipping. You may select any additional services available in your account, like additional packaging material, photo of the goods, others. Once we have your shipping order, the shipment will be prepared according to your instructions and the invoice will be created for you. You will see a “PAY“ button in your account. To avoid any delays with shipping, please, pay your invoice ASAP.

    Processing of air shipments takes 1 - 2 business days until you are billed and from the moment we receive your order, sea - 2 - 5 business days.

  • How to track delivery of goods within the USA by FedEx / UPS / USPS?

    You can track the movement of your goods within the USA on carrier’s website or you can get a status through my.meest.us. Simply click on carrier’s name (next to tracking number) on my.meest.us and you will be redirected to the carrier webpage. It takes up to 8 business hours (longer on holidays) for us to process and register your order in your account.

    Our warehouse and office in New Jersey are open Monday to Saturday, and Monday to Friday in Delaware. All packages attempted to be delivered on holiday or after closing time will be scheduled for the delivery on the next business day. 

  • What does it mean: "Business was closed. We'll try again on the next business day"?

    It means that the delivery company in the U.S. attempted to deliver your package on holidays or after our closing time. Don’t worry, in most cases it will be scheduled for the delivery on the next business day.

  • How to properly declare goods for international shipping?

    In order to expedite customs processing, it is necessary to provide a full description of the items shipped. In the field "Goods category", please select an appropriate category from the list, provide the name and quantity of the items shipped. In case of electronics, please provide the brand and the model.  

  • What to do if I do not have a tracking number?

    If the seller did not provide you with a tracking number or shipped your item using service that does not provide any tracking details we will generate our internal tracking number (if your client ID number is listed on a box).

    For example:
    * Letters and small packages will have a number which starts with letter "L" - L1161191303;
    * Bigger packages will have a number which starts with letter "P" - P1161189800;

  • How long your merchandise can be stored in our warehouse?

    We store your merchandise free of charge up to 28 days. Starting from the 29th day, you will be charged $1 per day for each tracking number for packages up to 30kg. If you do not claim your merchandise within 61 days it can be utilized. Storage of bigger packages may cost more. Storage of the parcel already packed by our employees according to your  individual instructions, but not paid for, will cost $2 per day starting on the 6th day from the day an invoice was issued. 

  • What is merchandise consolidation and how it works?

    You can order shipping of several orders from differents stores in one box. All of the orders can be packed in one box. This will help reduce weight substantially and save on delivery cost. The cost of this service depends on the quantity and size of goods to be consolidated into one parcel.

    1 tracking number  -  free of charge, if you choose "SEND IN ONE CLICK" 
    1 tracking number   + $ 1.00 *
    2-3 tracking numbers + $ 2.00
    4-5 tracking numbers + $ 3.00
    6 &more tracking numbers + $ 4.00

    * If you do not need to consolidate items, select the option - "SEND IN ONE CLICK" to avoid paying $1 for shelving in the warehouse

  • How does the service "CLICK AND SEND" work? What are its advantages?

    If you do not need to consolidate several orders, this service is designed just for you. It allows you to send the merchandise immediately, on the same day it was delivered to our warehouse or on the day of the next shipment to your country of destination. Choose "CLICK AND SEND"  service, and you will not have to pay $0.25 shelving fee.

    When requesting this type of shipment an additional services (e.g. photos, weight and seller verification or product's operating status) CANNOT BE PROVIDED!

  • How to order merchandise verification or photo?

    You can order verification of goods from your account. When you log in to your account, you will see the "Additional Services" button near each tracking number. Press that button and select additional service you wish to order. Once your request is processed, you will see the result by the tracking number verification of which you have requested.

  • What additional services can I get?


    $5 - Photo (up to 10 goods)
    $10 - Photo commercial (from 10 goods)
    $3 - Verify the weight and the seller
    $10 - Product's operating status
    $3 - Return to the store/seller
    $2 - Package segregation, if there are up to 10 goods (division of the merchandise (cost per each part after division))
    $10 - Package segregation, if there are from 10 goods (division of the merchandise (cost per each part after division))


    $3 - Black film protection
    $3 - Additional packaging
    $1 - Remove original shoe boxes from the manufacturer
    $20 - Repackaging of the packed parcel
    $4 - Parcel segregation (division of the merchandise (cost per each part after division))
    * - Price for individual packaging (or parcel division) is calculated after studying of the instruction


    1 tracking number  -  free of charge, if you choose "SEND IN ONE CLICK" 
    * If you do not need to consolidate items, select the option - "SEND IN ONE CLICK"  to avoid paying $1 for shelving in the warehouse 

    1 tracking number   + $ 1.00 *
    2-3 tracking numbers + $ 2.00
    4-5 tracking numbers + $ 3.00
    6 and more tracking numbers + $ 4.00

  • How to return the package back to the store?

    First of all, you need to contact your seller and receive instructions on how to return the package back to the store.

    Additional Meest charge will be $3 on top for providing this service.

    There are few options available:

    1) Seller or an internet store will provide you with a prepaid label . 

    2) If UPS delivered that package to our warehouse, than we may mark the package “Return to seller” and give it back to UPS driver. Please note that if you select this method, not always, you will not be able to track your shipment at UPS website;

    3) Some sellers/online stores  offer a free return within US. In that case we might use a return label that is included in the package and send the package back to the store. 

    4) We may generate our own FedEx  label and ship the package back to the seller/online store . You may estimate the cost of the return at https://www.fedex.com/ratefinder/home?cc=US&language=en&locId=express. If this options is selected, please provide us with a complete return address including name and phone number of the recipient.

  • How to find out shipping cost from the U.S.?

    Approximate cost of delivery you can calculate on our main page using calculator or you can create request using out ticketing system. You nеed to provide weight of the parcel, measurements, type of shipment and final destination.

    Exact cost you will find out after we pack your goods. We will add any additional services or packing supplies (if ordered), and issue an invoice. 

  • How to find out shipping cost from Europe?

    Delivery cost for shipping from Europe can be found here https://mymeest.com/country

  • Can I insure my parcel?

    Each parcel is automatically insured for the amount of $60. If you would like to insure the parcel for a different amount, the cost of such service would be 2.5% of the insured value.

  • What weight is taken into account in determining delivery cost, physical or dimensional?

    Delivery cost is calculated based on physical and dimensional weight, whichever is greater. Dimensional weight for international shipping is determined according to the following formula:

    Length (inc) x Height (inc) x Width (inc) / 170 = weight in Pounds (lbs)
    Length (cm) x Height (cm) x Width (cm) / 6125 = weight in Kilograms (kg)

  • How to pay for shipping from the USA?

    After you create a request for shipping, we pack your goods, weigh them, and apply any additional services or packing cost, create an invoice, and ship them.  You will see a button “Pay” in your account. You must pay an invoice. If the client has unpaid balance, all shipments will be on hold until payment is received.  

    You can pay an invoice by Visa or MasterCard.

    * If you send a parcel to Ukraine and choose COD (cash on delivery) option you will still receive an invoice with the amount to pay upon delivery. COD invoice in U.S. dollars and will be transferred to the equivalent amount in hryvnias (Ukrainian currency) according to the rate set by National Bank of Ukraine + 5%. 

    ** * Cash upon delivery service is not available for deliveries to Nova Poshta or mini branches of Meest-Express in Ukraine.

  • How to add a bank card?

    Go to the menu "WALLET" press "MY CREDIT CARDS"
    Enter the card number (16 digits)
    Enter the expiration date
    Enter the CVV2 / CVC2 code (last 3 digits on the back of the card)
    Enter the name of the owner of the bank card
    Enter the address where the bank card is registered
    Click "Verify"

  • How does the credit card verification procedure work?

    Temporarily your account will be charged a small amount of money (in US dollars), up to $0.50. You need to confirm the amount of the transaction. You will get the information via SMS (if the bank enabled it) or by calling bank’s customer service (the phone number is listed on the back of the card). In addition, you will see the transaction in the online banking or on your bank statement;

    - Enter the amount of the transaction;
    - Obtain verification result (successful / not successful).

    You can register multiple cards for payments.



    Credit card data is not stored in myMeest program.  Information is transferred to the financial institution: bank through the acquirer.

    The verification process is one time transaction. The main purpose of this transaction is fraud prevention. 

  • I cannot pay for my order, error message appears. What does this mean?

    "Тransaction was rejected by gateway" - you have entered incorrect personal information or incorect debit/credit card number. Please, make sure that all required information is entered in the right fields. 

    "Decline" - there are no sufficient funds on your debit/credit card or your bank is blocking the transaction.

    "Тransaction not allowed" - bank is blocking this transaction. Remember, not all debit/credit cards are suitable for international transactions. Ask your bank for more information. 

  • Can I pay upon delivery?

    At this time, this option exists for deliveries in Ukraine and Kyrgyzstan. To order this service, you will need to select COD option when placing a shipping order.

    * Cash upon delivery service is not avaliable for deliveries to Nova Poshta or mini branches of Meest-Express in Ukraine.

  • What are customs limits on import to the USA?

    If you are buying goods outside of the United States of America, they may be subject to import tax if the value of your merchandise exceeds $800. 

  • How to order delivery to Meest local office in Ukraine?

     When you are placing your shipping order, you will be able to select one of the delivery addresses (those that you have entered into your account) or delivery to our local office of your choice. For that, you will need to log in to your account and select ADDRESSES - RECIPIENT ADDRESSES - ADD ADDRESS - TO THE BRANCH.  Then, the map will appear and you will need to choose the office. Please, make sure to press SAVE. Confirmation will be sent to your e-mail.

  • What are the restrictions for shipments to Meest-Express branches in Ukraine?
    Limits Tochka Self-service terminal
    Weight (kg) 10 30
    Volume weight (m3) 0.08 0.08
    Length (m) 0.61 0.61
    Width (m) 0.37 0.37
    Height (m) 0.35 0.35
  • What are the restrictions for shipments to Nova Poshta branches?

    Shipments to Nova Poshta branches must not exceed the actual or volume weight of 30 kg. Each side of a box should not exceed 70 cm. Otherwise, shipments will be automatically forwarded to their no-limit cargo branch.

  • How to submit a claim?

    From your personal account on my.meest.us go to HELP section – press TICKETS - CREATE TICKET. Choose a question type – SUBMIT A CLAIM and press SAVE button.  


    TO EXPEDITE THE APPLICATION PROCESS, please provide a tracking number, shortly describe your problem and indicate your type of claim: damaged shipping, lost delivery, missing content or delayed delivery. Please do not forget to include supporting documents:

    • The customs form (CN23).
    • Photо of packaging and damaged content (if necessary).
    • Serial number (s) of the damaged or lost goods.
    • Documentation with a confirmation of the cost: a copy of the original invoice from the supplier, a copy of the retail invoice / receipt, the final confirmation screen (if it is an online order) with payment confirmation, a detailed invoice or a request for repair, evaluation, report on costs - any applicable documentation.

    The person in our claims department will investigate your case and monitor the results of the investigation. It can take from 5 days to 2 weeks to investigate and respond to your claim, because we may need to send it to the destination country of your delivery.


    CLAIM #1 - Damaged shipping
    In order to review and resolve this kind of claim, we need to get the following information:

    1. Parcel number
    2. Order condition and description
    3. Photo of the damaged item
    4. Photo of box (inside and outside)
    5. Proof of payment (cost) for damaged item
    6. If possible to fix, how much it would cost

    CLAIM #2 – Lost delivery
    In order to review and resolve this kind of claim, we need to get the following information:

    1. Parcel number
    2. Description of the items
    3. Proof of purchase (order confirmation)
    4. Proof of payment

    CLAIM #3 – Missing content
    In order to review and resolve this kind of claim, we need to get the following information:

    1. Customer must request information from the seller if part of the order isn’t delivered. Written answer from a seller is required.
    2. Parcel number
    3. Description of the received order
    4. Photo of the box to check if it was damaged
    5. Description of the missing item
    6. Proof of purchase (order confirmation)
    7. Proof of payment

    CLAIM #4 – Delayed delivery
    In order to review and resolve this kind of claim, we need to get the following information:

    1. Parcel number
    2. Shipping date
    3. Received date (if any)
  • What you need to know about customs regulations in country of destination?

    Each country has its own customs limit – maximum value of goods that you can send without paying customs duties. If you do not exceed this limit you will not have to pay additional fees. On the other hand, if the value of goods shipped exceeds the limit set in the country of destination parcel will be suspended by custom and you will have to pay mandatory customs duties.

    More information about customs limits and regulations can be found on customs service websites.

  • How long a parcel may remain at the customs facility ?

    - for Ukraine: a period of storage of a parcel at customs office is 1 month from the receipt date and can be increased to 2 months upon a request of a recipient. If during this period the customer is not able to prove goods value or pay customs duties, the parcel will be automatically sent back to the sender’s office. In addition, an invoice will be issued for parcel return, the payment of which is mandatory.

  • Fraud Prevention. Recipient Verification. Prohibited Items.

    Fraud prevention

    Every year hundreds of thousands of parcels are delivered by Meest America to Eastern Europe, CIS, and Central Asia countries. Many of those parcels are purchases made at the US online stores (markets) by people in our destination countries.

    Such volume means that some bad actors would always try to use our service with malicious intent. Although this illegal activity constitutes a tiny amount of our volume, it is obviously harmful for the victims.

    We would like to stress that neither Meest America nor its employees have anything to do with any fraudulent activities. We are working with the FBI and local police authorities in destination countries to bring those responsible to justice. Additionally, we exchange information on suspicious deliveries with security (fraud prevention departments) of all major mail and delivery services in the US.

    If you became a victim of fraud or suspect any fraudulent activity, which involves delivery with Meest America, please inform us immediately. Time is of the essence. Timely informing us about any suspicious activity increases you chances of positive outcome.

     You can report fraud using the following official methods of communication:

    • Call our customer service line at +1 800 288 9949 (US only) and provide recipient’s full name and full address (including unit number) together with explanation of why you believe the activity is fraudulent;

    • Email us a written assistance request at reportfraud.usa@meest.com; that includes recipient’s full name and full address (including unit number), together with an explanation of why you believe the activity is fraudulent.

    Our fraud prevention specialist will get in touch with you within 8 business hours, and you will be informed about the status of your report via your preferred method of communication.

    In case your parcel has not yet been delivered to the recipient, Meest America will stop any delivery in the US, and, in most cases, abroad, until your fraud report is resolved. We reiterate our position that timely informing us about any suspicious activity increases you chances of positive outcome.

    Meest America always thrives to improve its fraud prevention procedures in order to provide additional protection of our clients and their business partners.


    Verify a recipient

    If your goods are to be shipped to our address, and you have any doubts concerning identity of the recipient, you can request a verification of such recipient. Such verification is free of charge.

    You can request a verification of the recipient the following ways:

    • Call our customer service line at +1 800 288 9949 (US only) and provide recipient’s full name and unit number ;

    • Email us written request that includes recipient’s full name and unit numberat verifyyourecipient.usa@meest.com;

    After we received a verification request, our fraud prevention specialist will review information, available in our system, and, in some cases will request from the recipient copies of government issued ID and last credit card statement to confirm the identity. This process might take up to 3 business days, and you will be informed about the result via your preferred method of communication.

    Although we thoroughly review and verify all the information, we cannot guarantee a success of your transaction. Meest America is not liable for any losses or damages arising from any transaction, including those where we verified the recipient’s identity.

    Should you have any additional questions and concerns, please do not hesitate to contact us!


    Meest-America will not ship the following prohibited items in international packages: 

    • Firearms, signal guns, air guns, gas arms, ammunition, cold steel arms (including throwing weapons), electric shock devices and spark gaps, as well as parts of those weapons;
    • Weapon Parts & Accessories;
    • Military goods;
    • Narcotics of any origin, psychotropic substances; 
    • Radioactive substances; 
    • Gunpowder, explosive, corrosive, flammable, and other hazardous substances; 
    • Drugs, food supplements, vitamins; 
    • Animals and plants;
    • Animal food and feeds;
    • Seed; 
    • Food, alcoholic beverages, cigarettes, tobacco, nicotine;
    • Human remains and organs; 
    • Antiques; 
    • Jewelry, precious metals, and stones; 
    • Works of art; 
    • Cash and cash instruments in any form: money orders, checks, vouchers, securities, bonds, coupons, promotions, credit cards; 
    • Postage stamps; 
    • Products and publication of obscene content, pornography of any kind; 
    • Items prohibited by the World Association of Transport;
    • Items which require export licensing by the State Department or Commerce Department must be accompanied by a license;
    • Items that may pose a risk to workers, transporting parcels, soil or damage other items and equipment by their nature or packaging. 

    Additional restrictions for packages shipped on airplanes:
    - Any goods, containing UN3480 batteries

    - Bengal lights and fireworks 
    - Gases in any package, including pepper and tear gases; 
    - Flammable liquids, perfumes, colognes, nail polishes, etc.; 
    - Any fuel and empty containers from it; 
    - All paints and its solvents; 
    - Radioactive materials; 
    - Corrosion inhibitors; 
    - Pipe cleaners; 
    - Oxygen-rich substances; 
    - Containers with aerosols; 
    - Cylinders for scuba diving; 
    - Tanks for propane; 
    - CO2 tanks; 
    - Arms and ammunition; 
    - Gunpowder; 
    - Dry ice; 
    - A tool that runs on fuel; 
    - Lighters and its filling; 
    - Matches; 
    - Rechargeable batteries, power supplies, batteries; 
    - Alcohol-based agents, perfumes, nail polishes and hair; 
    - Alcoholic beverages; 
    - Absorbers and other used spare parts or containing lubricating fluids and materials;
    - Any goods that are under export control by the U.S. government can be shipped only if they are licensed by the U.S. Department of Commerce.

    The Sender acknowledges that it is prohibited and unlawful to include in the Goods being shipped any arms, controlled substances, explosives or explosive substances, flammables, dangerous goods, or any other similar objects. The Sender warrants and guarantees that the Goods contain no such items. In the event the Goods contain such items, the Sender admits liability and shall be solely responsible for and shall indemnify the Carrier against all claims, damages, charges, or suits made or brought in relation thereto. Any goods, containing UN3480 batteries are considered to be dangerous goods and are prohibited for sending by air.

    * If prohibited goods for air transportation are found – delivery type will be automatically changed and parcel will be shipped by SEA.

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